Last updated: March 4, 2026
Company Name: Dan Cheng Qiao Zhi Trading Co., Ltd.
Address: No. 015, Xiaoxizhuang, Houji Administrative Village, Qiandian Town, Dan Cheng County, Zhoukou City, Henan Province, China
Authorized Director: Yang Shifu
Social Credit Code: 91411625MAK6BEKTIH
Email: service@mail.nefkam.com
Mobile: +86 19207046237
Thank you for shopping with us! We’ve compiled the most common questions our customers ask to help you get answers quickly. If you don’t find what you’re looking for, please contact our customer service team for further assistance.
About Our Store & Products
Q1: Where is your store located, and what products do you sell?
A: We are a U.S.-based store specializing in daily necessities, snacks, 3C accessories, and home tools. Our product range includes:
Q2: Are your products authentic and high-quality?
A: Yes! We carefully select all our products to ensure they meet high-quality standards. We are committed to providing reliable and practical items for your daily life.
Order & Shipping
Q3: How long will it take to process my order?
A: We process orders within 3–5 working days. After your order is processed, it will be shipped out promptly.
Q4: How long will it take to receive my order after it’s shipped?
A: The estimated delivery time is 7–10 working days after your order is shipped. Delivery time may vary slightly depending on your specific location in the U.S.
Q5: Do you offer free shipping?
A: Yes! We provide free standard shipping for all orders to the 48 contiguous U.S. states. Shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes is not eligible for free shipping (please contact customer service for shipping options to these regions).
Payment & Charges
Q6: What payment methods do you accept?
A: We support multiple secure payment methods, including American Express, Klarna BNPL, Mastercard, PayPal, and VISA.
Q7: Are taxes included in the product price?
A: Yes! All product prices displayed on our store already include applicable U.S. domestic taxes. There are no hidden fees at checkout.
Q8: Who is responsible for customs duties?
A: For orders shipped to regions outside the 48 contiguous U.S. states, customs duties may be incurred in accordance with local policies. All customs duties are the responsibility of the customer.
Returns & Refunds
Q9: Can I return or exchange a product?
A: Yes! You may return or exchange eligible products within 14 days from the date of receipt. Please refer to our Return & Refund Policy for detailed terms (e.g., product condition requirements, shipping fee responsibility).
Q10: How long will it take to receive my refund?
A: Refunds will be credited back to your original payment account within 15 working days after we receive the returned product. The actual arrival time may vary slightly depending on your payment platform.
Warranty
Q11: Do you provide a warranty for your products?
A: At this time, we do not provide warranty services for any of our products. If you have issues with your purchase, please refer to our Return & Refund Policy for after-sales solutions.
Customer Service
Q12: How can I contact your customer service team?
A: You can reach us via email: service@mail.nefkam.com.
Q13: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM UTC+8:00. We will reply to your email within 24 working hours.
Q14: Can I track my order status?
A: Yes! Once your order is shipped, we will update the order status to "Shipped" and send you a notification with tracking information (if available). You can also contact our customer service with your order number to check the status.
Still have questions? Feel free to contact our customer service team at service@mail.nefkam.com – we’re here to help! 😊
