"Simplify your daily life with carefully selected essentials."

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Last updated: March 4, 2026

Company Name: Dan Cheng Qiao Zhi Trading Co., Ltd.

Address: No. 015, Xiaoxizhuang, Houji Administrative Village, Qiandian Town, Dan Cheng County, Zhoukou City, Henan Province, China

Authorized Director: Yang Shifu

Social Credit Code: 91411625MAK6BEKTIH

Email: service@mail.nefkam.com

Mobile: +86 19207046237


Thank you for shopping with us! We are a U.S.-based store specializing in daily necessities, snacks, 3C accessories and home tools, including disposable gloves, plastic wrap, cleaning wipes, dried fruits, meat jerky, phone cases, cable organizers, headphone storage boxes, utility knives and multi-function wire strippers. We strive to provide high-quality products and a satisfying shopping experience. To ensure your rights and interests, we have formulated the following return and refund policy for your reference.

1. Eligibility for Returns & Exchanges

You may return or exchange the products you purchased within 14 days from the date of receipt, provided that the products are in their original condition (unused, unopened, with all original packaging and accessories intact).

Please note: Orders can only be returned or exchanged after the order status is updated to "Shipped". The order status will be automatically updated within 24 hours after you receive the product. Our order processing time is 3-5 working days, and the estimated delivery time is 7-10 working days.

2. Shipping Fee Responsibility

The responsibility for return/exchange shipping fees is determined based on the reason for the return/exchange:

  • If the return/exchange is due to our reasons (e.g., product quality issues, wrong product sent, missing accessories), we will bear all return/exchange shipping fees.
  • If the return/exchange is due to your reasons (e.g., change of mind, incorrect purchase, no quality issues), you will be responsible for all return/exchange shipping fees.

    • 3. Refund Process & Timeline

    Once we receive the returned product and confirm it meets the return requirements, we will process your refund as soon as possible.

    Refunds will be credited back to your original payment account within 15 working days after we receive the returned product. Please note that the actual refund arrival time may vary slightly depending on your payment platform’s processing speed.

    4. How to Initiate a Return & Exchange

    If you need to return or exchange a product, please contact our customer service team via email: service@mail.nefkam.com (Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM UTC+8:00). Our team will guide you through the return/exchange process and provide you with the necessary information (e.g., return address) after confirming your request.

    5. Additional Notes

  • Please ensure that the returned product is properly packaged to avoid damage during transportation. If the product is damaged due to improper packaging, we reserve the right to refuse the return or adjust the refund amount.
  • For 3C accessories (e.g., phone cases, cable organizers, headphone storage boxes) and home tools (e.g., utility knives, multi-function wire strippers), please do not disassemble or use them if you need to return them, otherwise they will not be eligible for return.
  • For snacks (dried fruits, meat jerky) and daily necessities (disposable gloves, plastic wrap, cleaning wipes), returns are only accepted if the packaging is unopened and intact, without any damage or contamination.
  • If you have any questions about our return and refund policy, please feel free to contact our customer service team for assistance.
  • We appreciate your understanding and support. We will do our best to solve any problems you encounter during the return and exchange process and ensure you have a worry-free shopping experience!

    • Return and exchange address: No. 015, Xiaoxizhuang, Houji Administrative Village, Qiandian Town, Dan Cheng County, Zhoukou City, Henan Province, China